Refund Policy
Last Updated: December 9, 2024
Summary
SKALDIX does not offer refunds. Please read below to understand why and how we protect your interests.
Why We Don't Offer Refunds
SKALDIX operates as a digital service with cryptocurrency payments. Due to the nature of our product and payment methods, we cannot process refunds for the following reasons:
- Cryptocurrency Payments: Blockchain transactions are irreversible by design. Once a payment is confirmed, it cannot be reversed or refunded through the network.
- Digital Product: Our service provides immediate access to AI trading signals and features. Once access is granted, the service has been delivered.
- Server Costs: Each subscription activates dedicated server resources for AI analysis, which incur immediate costs.
7-Day Free Trial
To ensure you can evaluate our service before committing financially, we offer a 7-day free trial for all new users. This allows you to:
- Test all features of the application
- See AI signals in real-time
- Evaluate if the service meets your needs
- Make an informed decision before purchasing
We strongly recommend using the full trial period before subscribing.
What We Guarantee
While we cannot offer refunds, we commit to:
- Service Availability: 99%+ uptime for our servers
- Technical Support: Response within 24-48 hours via email or Telegram
- Feature Access: Full access to all advertised features during your subscription
- No Hidden Fees: The price you see is the price you pay
Subscription Management
You have full control over your subscription:
- Cancel anytime — no penalties or lock-in periods
- Your access continues until the end of the paid period
- No automatic renewals without your action
Exceptional Circumstances
In rare cases of extended service outages (more than 72 hours) caused by our systems, we may offer subscription extensions at our discretion. This does not apply to:
- Exchange (Bybit) downtime or issues
- User's internet or device problems
- Market closures or trading halts
Important Reminder
Trading Results: AI signals are analytical tools, not financial advice. Trading losses are not grounds for refunds — cryptocurrency trading involves substantial risk, and past performance does not guarantee future results.
Contact Us
Questions about this policy? Contact us:
Telegram: Contact us on Telegram